Contact

Even if you read every page of the website, you still have some questions. Hopefully, you’ll find the answers here. If not, please call us. 

FAQ

How do I place an order? 
Call us. We’ll have lots of questions to ask about your order so if you call us, we can get the details right the first time. 

Is the shipping cost included in the product price?
Shipping is included in conventional sales of our round pens up to 60′ diameter with one entrance gate. For all other products, there will be a shipping charge added to the order total. The shipping charge is based on the amount of space needed on a trailer, the weight of the load and the destination. For all financed products, shipping costs are NOT included in the price. We work very hard to find the most efficient, cost-effective delivery method available. If you’d rather come to our shop to pick up your order, we’ll be glad to load it for you. 

When my order arrives, am I responsible for unloading it?
Yes. We’ll discuss the details when we call to confirm a delivery date so please plan ahead to have the equipment or brawny friends ready to unload. 

What are the payment terms?
We ask for a deposit of 50% of the product cost when you place the order. The remaining 50% plus sales tax and delivery fee is due when your order is complete. The balance due on your order must be paid before it will be released for shipping. We enjoy cash and accept checks and credit cards for payment. 


How long will it take after I place the order?
Our normal lead time is 6-8 weeks. It will be longer during our busiest times (late spring, summer, early fall). Also, current circumstances in the world have created delays in material shipping so our production may be affected by delays from our vendors.

We are a small company and are able to offer personalized service to our customers. And because we are a small company, we may be running behind schedule. We appreciate your patience and know that you understand that building unique customized products takes time. Please plan ahead when ordering if we need to meet a deadline.

While you’re waiting for your order to arrive, think about the care and attention we’re giving each detail of your order and how much you’ll enjoy using Great Oak Equine products for years to come. We appreciate your business and look forward to providing products that help you enjoy the time you spend with your horse.