Great Oak Equine warrants that the product(s) manufactured and sold shall be free from material defects in material and workmanship, conform to applicable specifications, and perform in accordance with the product documentation under normal usage. In the event of a breach of the warranty, Great Oak Equine shall repair or replace the defective products. Such remedy shall be the customers sole and exclusive remedy for any breach of warranty.
The warranty does not cover:
a) Damage caused by accident, abuse, misuse, fire, liquid contact, earthquake, or other external cause.
b) Damage caused by using the product outside the company’s guidelines.
c) Damage caused by normal wear and tear or otherwise due to normal ageing of the product.
d) Damage caused during transit. Such claims need to be made directly to the hauler.
All claims of damage must be made within 10 days of the discovery of any claimed defects, specifying the nature of the claimed defect. Depending on the nature of the claim, the customer may be required to return the alleged defective product to Great Oak Equine for inspection.